KLARNA FAQ

Are you curious about Klarna?

Spread the cost of your luxury capsule.

Do we have a financing plan for you? Klarna Financing FAQs

Maimie London Ltd has teamed up with Klarna to give you the option of credit when you shop with us. With Klarna Financing, you can spread your payments over different time frames: [6, 12, 24, or 36] months.

Who's Klarna?

Klarna is a global payment service provider that handles your payment journey from start to finish. Trusted by over 90 million consumers worldwide, Klarna powers smooth payments for more than 200,000 online stores.

How do I use Klarna Financing to place an order?

Using Klarna Financing is a breeze! Add your desired product to the cart and proceed to checkout as usual. Choose the "Pay Over Time" payment method. This kickstarts your Klarna Financing application. Provide the necessary details to check your eligibility. If you're approved, your payment plan is created and your order is placed seamlessly. No need to leave our website – it's a quick process.

Am I eligible?

To use Klarna Financing, you must be at least 18 years old and a UK resident. Your approval hinges on Klarna's assessment of the details you provide and your financial situation. When applying for Klarna Financing, a full credit search will be conducted.

What do I need to provide when making a purchase?

For your purchase, you'll need to provide your name, billing address, email, phone number, employment details, and bank info.

Is a payment required during application?

In some instances, a deposit may be needed upfront. If so, you'll be prompted to make the deposit as part of the Financing application.

Will I be charged interest on a Klarna Financing plan?

Our Financing plans offer credit options with repayment terms ranging from 6 to 36 months. Interest rates vary based on the credit agreement, and they will be clearly indicated at checkout.

How are monthly instalments collected?

Monthly instalments are collected via Direct Debit from your bank account. Make sure your account has sufficient funds to cover the repayment on the due date each month.

Can I set up automatic monthly repayments?

When applying for Klarna Financing, you'll be asked to set up a Direct Debit Mandate. This mandates Klarna to automatically debit your monthly instalments from your bank account. Ensure your account has enough funds to cover repayments each month.

Will I get a confirmation email when using Klarna Financing?

Yes, once you've chosen Klarna Financing for your purchase, you'll receive an email confirming the details. This email includes a link to Klarna’s online portal or app, where you can manage your Klarna purchases. Make sure to provide accurate information during checkout to receive all Klarna communications related to your Financing plan.

Does applying for Klarna Financing impact my credit score?

When you apply for Klarna Financing, Klarna performs a full credit search. Details of this search may appear on your credit file, irrespective of approval. This record could be seen by third parties, lenders, and might influence future credit decisions. For credit check-related questions, contact Klarna’s customer support.

What if I miss a payment?

Your monthly payment must reach Klarna by the due date. Missing or late payments can affect your credit rating, making it harder or more expensive to obtain credit in the future. Klarna might even serve you a default notice, requiring repayment. If missed payments continue, Klarna could terminate your Financing agreement or involve a debt collection agency.

Trouble making repayments? Reach out to Klarna customer service via their app or support page.

I bought an item using Klarna Financing and want to return it.

Contact our support team at hello@maimie.co.uk to process your return. Once processed, your Klarna Financing plan will be adjusted accordingly.

How long until I receive a refund?

Once your cancellation or return is confirmed, we'll credit your balance or process a refund. Typically, this takes around 5 business days.

Got more Klarna Financing questions?

Visit Klarna's customer service page for a full FAQs rundown. Alternatively, connect with Klarna via live chat on their website, by downloading their app, or by calling 0808 189 3333.

Maimie London Ltd is authorized and regulated by the Financial Conduct Authority. Acting as a credit intermediary, not a lender, we offer credit products through select finance providers, including Klarna Bank AB (public). These finance products are available to UK residents aged 18 and above, subject to status. Terms and conditions apply. Learn more at www.klarna.com/uk/terms-and-conditions.